Booking Policies

Guidelines to Ensure a Seamless Experience

Booking Confirmation

When you book an appointment with us, you will receive a confirmation email containing all the essential details of your visit, including the service type, date, and time. We ask that you carefully review this information to ensure it is accurate. Should you notice any discrepancies or need to make changes, please contact us immediately. By confirming your booking, you acknowledge and accept our policies, including those regarding cancellations, late arrivals, and payments. This helps us maintain a smooth operation and provide excellent service to all our clients.

Cancellation Policy

We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. To accommodate such situations while respecting the time of our professionals and other clients, we have implemented the following cancellation policy:

  • Appointments canceled with at least 24 hours’ notice will not incur any fees.
  • Cancellations made within 24 hours of the scheduled appointment time will be subject to a charge equivalent to 50% of the service cost.
  • Clients who fail to show up for their appointment without providing any notice will be charged the full service amount as a no-show fee.

Our cancellation policy ensures that our team’s time is valued and enables us to offer appointment slots to other clients. To cancel an appointment, you may contact us via email, phone, or your online account.

Rescheduling Policy

Life can be unpredictable, and we strive to provide flexibility wherever possible. If you need to reschedule your appointment, we ask that you do so at least 24 hours in advance to avoid incurring any fees. Rescheduling requests made within 24 hours of your appointment may be treated as a late cancellation and will result in a fee of 50% of the service cost. Rescheduling is easy and can be done online through your account, by calling our office, or by emailing our team. We will do our best to accommodate your preferred new date and time based on availability.

Late Arrival Policy

Punctuality is an important part of ensuring a smooth experience for everyone. We recommend arriving at least 10 minutes before your scheduled appointment to allow time for check-in and preparation. If you arrive late, we will do our best to accommodate you; however:

  • Arrivals later than 15 minutes may result in a shortened service to avoid disrupting other clients’ appointments.
  • In some cases, your appointment may need to be rescheduled entirely, and the full service fee will still apply.

We appreciate your understanding as we strive to respect the time of all our clients and maintain the quality of our services.

Payment Terms

To confirm your booking and secure your appointment slot, we require a $50 deposit at the time of booking. This deposit is non-refundable but will be applied toward the total cost of your service. For your convenience, we accept major credit cards, PayPal, and Haven Face & Body gift cards. Any remaining balance must be paid at the end of your appointment. For mobile services, full payment, including any applicable travel fees, must be made prior to the service.

Mobile Services Policy

Our mobile spa services bring the luxury of Haven Face & Body to your home. To ensure a smooth and professional experience:

  • We require a minimum booking value of $150 for all mobile appointments.
  • Services are available within a 15-mile radius of our main location in Houston, TX. For locations beyond this radius, additional travel fees may apply.
  • To provide the best possible experience, we ask that you prepare a clean, quiet, and well-lit space for the treatment. For services requiring electrical equipment, please ensure easy access to power outlets.

Mobile services are designed to provide convenience without compromising the quality of care. We appreciate your cooperation in helping us create a relaxing and professional environment.

Age Restrictions

To ensure the safety and comfort of all our clients, the following age restrictions apply:

  • Clients must be 18 years or older to independently book treatments.
  • Clients under the age of 18 may receive treatments with parental consent and must be accompanied by a parent or legal guardian during their appointment.
  • Certain treatments, such as cosmetic injectables, are only available to clients aged 21 and older.

If you have any questions about age requirements for specific treatments, our team is happy to provide guidance.

Gift Cards and Discounts

We offer Haven Gift Cards as a convenient way to share the gift of self-care with your loved ones. Gift cards can be used for any of our services or products and are available in both physical and digital formats. Please note that gift cards are non-refundable and cannot be exchanged for cash. Promotional discounts are also available from time to time and must be mentioned at the time of booking. Discounts cannot be applied retroactively or combined with other promotions unless otherwise specified.

Privacy and Data Protection

Your privacy is of utmost importance to us. When you book an appointment, we collect personal information such as your name, contact details, and payment information. This data is securely stored and used solely for the purpose of managing your appointments and ensuring a seamless experience. We do not share your information with third parties without your explicit consent, except as required by law. For more details on how we handle your data, please review our Privacy Policy.

Closing Note

At Haven Face Body, our booking policies are designed to ensure a stress-free and enjoyable experience for all our clients. By adhering to these guidelines, you help us provide the highest level of care and attention to every client. If you have any questions or require further clarification, please do not hesitate to contact us.